In terms of the achievement and development of high standards of performance in the RCC environment we have determined that a defined process for performance management is a requirement and that its core is the tenant of “Continuous Improvement”. This principle of “Continuous Improvement” is an essential element of the implementation of the ISO 9001:2008 Quality Management Standard.
Currently all 3 regions are successfully accredited to ISO 9001:2008 after WRCC recently achievement the quality management standard.
Performance in terms of quality, accuracy and the exceeding of customer requirements are the overall aims of Quality Management and will ensure the continuous improvement of the efficiency and effectiveness of the National Communications System.
To date the current status of performance in each RCC has been established and this will progress forward into a process of consultation in order to determine a National Standard of Performance.